You have taken the first step to get help! What's next?

Step 2: Wait for an email in your inbox. We aim to respond and process your case within 1-2 weeks.

From now on, we strive to notify you as soon as our lawyers take up your case. While you wait, you can familiarize yourself with the information on our website https://finua.org/.

Step 3: Receiving a response

You should receive an email from legal@finua.org. If you do not receive an email, please check your spam folder, ensure you entered your address correctly, and that your mailbox is not full. You can check it here: https://email-checker.net/check.

Step 4: Video call

Sometimes, a volunteer may suggest a short video call if they have additional questions. Carefully review how to connect using this guide: guide.

Step 5: Providing feedback

We kindly ask you to provide us with feedback about our legal assistance! This is not only a way for us to improve but also to continue our work! If you have already received help, you can leave a review about us using this form →.

👩‍⚖️ What to do if you requested legal support from FinUA but did not receive a response within 2 weeks?

Unfortunately, it sometimes happens that requests get lost. Please remember that we are trying to help you as quickly and efficiently as possible, but technical issues occasionally arise. Here we will explain how we work and how to ensure you get help.

You should receive an email from legal@finua.org. If you don’t see it, first check your spam folder.

Please carefully verify the email address you provide. Sometimes, responses do not arrive because the email address was entered incorrectly.

If the email still hasn’t arrived, please fill out the form again and mention in the request text that this is a repeated request.

If you have questions unrelated to this request, please fill out the form on the website again. This ensures a quicker resolution of your issues, as it will be accessible to all specialists in our organization.

Thank you for your trust! The FinUA.org team is working to help you!